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Re-Advertisment - Terms of Reference (ToR) – Local Expert to develop a protocol for Centers for Social Work and Non-Governmental Organizations (service providers)

Save the Children

Strengthening social services provision for the most vulnerable groups in Kosovo, in response to COVID-19

Re-Advertisment - Terms of Reference (ToR) – Local Expert to develop a protocol for Centers for Social Work and Non-Governmental Organizations (service providers)

  • Background on Save the Children

Save the Children is the leading global independent organization for children. Save the Children believes every child deserves a future. Around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Our vision: A world in which every child attains the right to survival, protection, development and participation.

Our mission: To inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

Our values: Accountability, ambition, collaboration, creativity and integrity.

We are committed to ensuring our resources are used as efficiently as possible, to focus them on achieving maximum impact for children.

  • General information on the project

Through the project “Strengthening Social Service Provision for the Most Vulnerable Groups in Kosovo in Response to Covid-19”, financed by European Union Office in Kosovo, Save the Children Kosova/o aims to contribute to an effective transformation of the social services system in Kosovo to improve quality and availability of the local social and community-based services for children and vulnerable people living at social risk. This will be achieved through three (3) components: Enhancing availability of and accessibility to social services; Strengthening the capacities to enhance the adequacy, effectiveness, efficiency, affordability and quality of the social services; and Awareness raising and advocacy.

  • Objective

The current assignment is related to the support of cooperation of at least 46 Non-Governmental Organizations (NGOs) and the Center for Social Work (CSW) throughout Kosovo. Respectively, the consultancy will facilitate the process of establishment of a programme/protocol for mutual assistance of CSWs and NGOs social services providers to jointly deliver social services, to the most vulnerable groups in Kosovo, with a focus on rural and remote areas, respectively developed protocol will enable CSWs and NGOs, throughout Kosovo, on refering cases for services, delivering jointly services and following up with cases that are benefiting from one side

  • Location and official travel involved

Contracted services are to be carried out in Kosovo, with field visits to eight targeted regions.

  • Services the Supplier will provide

The selected local expert/company will be entitled to facilitate eight (8) workshops within targeted regions and develop a joint programme/protocol for the provision of services.

The workshops aim to support the cooperation and collaboration of service providers to jointly provide services through a developed protocol, where the responsibilities of each institution will be defined.

By the end of each workshop, service providers should:

  1. Understand the role and impact of jointly delivering services;
  2. Strengthen their approaches towards supporting girls, boys, women and men living in vulnerable situations;
  3. Be capable to define their roles in providing services (in cooperation with each other – NGO-CSW);
  4. Establish one joint programme for mutual assistance;
  • Experience and skill set required

Save the Children Kosova/o is seeking a local expert / company, with the required expertise in the social services system in Kosovo.

Interested applicants should demonstrate the following competencies:

  • A Master’s degree in the field of social science (PhD would be considered an asset);
  • Proven extensive knowledge of social services delivered in Kosovo;
  • Proven experience in the field of social and family services (would be an asset);
  • Analytical skills to understand and explain complicated ideas and problems in a simple and understandable language;
  • Expertise in facilitating processes with similar complexity;
  • Ability to produce high-quality products on time;
  • Excellent command of English and Albanian (written/spoken). Serbian would be an asset;
  • Ability to produce well-written reports, in a reader-friendly format, demonstrating excellent analytical and communication skills.
  • Save the Children Kosova/o expects the following deliverables and timeline:


For the selected expert to fulfil the timeline provided below, will be needed 18 working days.

Estimated Commencement Date: 27th of June 2022

Estimated End Date: 30th of September 2022

Status updates/reporting

The selected local expert/company should maintain ongoing communication with representatives of Save the Children Kosova/o during the entire period, additionally, coordination meetings will be facilitated with the support of Geographic Coordinators (operating throughout Kosovo) who will be entitled to supporting the process on each targeted region. Furthermore, the selected expert is entitled to coordinate the process with representatives of the Association of Centers for Social Work.

  • Acceptance

The assigned deliverables will be accepted by:

  • Project Manager within 5 days of the delivery date
  • General assumptions and dependencies

Save the Children Kosova/o within the project, ‘Strengthening social service provision for the most vulnerable groups in Kosovo, in response to COVID-19’ funded by European Union Office in Kosovo, foresees to provide capacity building trainings towards local Organizations in Kosovo. Additionally, within the consultancy, Save the Children Kosova/o besides its technical role during the consultancy, feedback on proposed approaches will be provided.

  • Payment information

The Fees are inclusive of all costs, overheads and expenses, including travel, subsistence and accommodation.

Other important information

As a condition of entering into a consultancy agreement, the Company/individual(s) must sign the Save the Children International Child Safeguarding Policy and abide by the terms and conditions thereof.

  • How to apply for the services

Interested Candidates are welcome to apply by sending the documents listed below to procurementkosovo@savethechildren.org. with the subject line: SS_Protocol

  1. The Technical proposal should have the following details: Understanding of the assignment and its tasks, Methodology and approach to be used, Operational plan with a clear timeline.
  2. Financial proposal for each working day including an offer in amount free of VAT (company) and gross amount (individual) before any legal deductions of the country of origin.
  3. Curriculum Vitae.

Business Certification (for Companies)

The deadline for responses is: 22nd of June 2022 by 16:30.

Selection Criteria

Submissions will be evaluated in consideration of the evaluation criteria as stated below:

To view the terms of references in Albanian and Serbian please click here

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