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Call Agent - English Language

OnCall Communications

Job Description

  • Making calls to clients to promote our services and book appointments with clients. 
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Call Center Representative Requirements:

  • High School Diploma or equivalent.
  • Proficiency in the English language
  • At least 6 months of experience as a Call Agent
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Adaptability and accountability.

Please send your CV at hr@oncallcomm.com

Shikime 6,179
Kategoria Telekomunikim
Skadon 01/07/22 (2 ditë)
Orari Full Time
Lokacioni Prishtinë
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