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KosovaJob LLC

Call Agent


Job Description:

Communicate effectively through oral and written communication & meet costumer satisfaction.
• Consider process improvements on a continuous basis and shares opportunities with Leadership.
• Handle  most situations independent of a supervisor with ability to resolve conflicts and empathize with customers.
• Answer all calls; de-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution.
• Answer inbound calls and fields questions pertinent to an existing insurance policy and determine appropriate course of action.

Profile requirements:

• High school diploma or general education degree (GED).
• Very good written and spoken English (C1, C2) and Toefl recommended.
• Must possess effective verbal and written communication skills.
• Good skills in Microsoft Office Suite (Word, Excel, Outlook).
• Must possess ability to type while speaking to customers.
• Ability to work independently as well as in a team environment.
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns.
• Ability to adapt to new situations and learn quickly.
• High level of flexibility in a constantly changing environment.
• Ability to multi-task and manage several systems on a daily basis.
• Ability to make decisions quickly by balancing company guidelines and customer needs.
• High degree of dependability, motivation and flexibility.


• Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health,  and/or homeowners products
• English course certification
• Spanish language
Everyone interested to be a part of our company needs to send their CV to: connectus.ks@gmail.com  

Shikime 4,736
Kategoria Telekomunikim
Skadon 19/02/22 (Ka skaduar!)
Orari Full Time
Lokacioni Prishtinë
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