EPPC Kosova

Technical Support Engineer


EPPC Kosovo, on behalf of its client, an innovative software and digital services company with over 21 years of experience in the Swiss market, is recruiting a Technical Support Engineer.

Essential responsibilities:

  • Take ownership of reported customer issues and see problems through to resolution;
  • Receive and qualify user reports and questions regarding web applications (1st & 2nd level support) from customers from different industries;
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
  • Provide prompt and accurate feedback to customers via Phone and Email;
  • Ensure proper recording and closure of all assigned issues.


  • Qualified person with a completed apprenticeship in the IT sector or university studies;
  • Proven working experience in enterprise technical support, IT support or as a technical engineer;
  • Three years or more of professional experience;
  • Have strong problem-solving skills;
  • Demonstrate excellent client-facing skills;
  • Excellent written and verbal communication skills in both English and German;
  • Experience in the support of modern web applications and SQL databases would be an advantage.

Facts and Figures:

Position:             Technical Support Engineer;

Location:             Prishtina;

Salary:                  Very Competitive;

Contract:             According to Labor Law of Kosovo;

Deadline:            30.01.2022.

How to apply:

To apply for the position, please send your CV and related documents by specifying the position you are applying for “Technical Support Engineer”, at the e-mail address:


You will be contacted by EPPC Kosovo only if your CV & support documents will be qualified by our evaluation team.

Shikime 373
Kategoria Inxhinieri
Skadon 7 ditë
Orari Full Time
Lokacioni Prishtinë
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