Free Balance
Technical Support Specialist
Shpërndaje
	 	 
FreeBalance is looking for a Technical Support Specialist to join its team in Pristina, Kosovo. The Technical Support Specialist will work directly with customers to provide technical support for the company’s suite of Government Resource Planning (GRP) solutions. The ideal candidate will be an experienced technical customer support professional that can operate in a fast-paced environment.

Main Responsibilities:

  • Work with customers to understand technical requirements and issues and direct them to the proper solution in a timely manner using a centralized customer support system.
  • Reproduce errors, issues or bugs as a part of a case investigation to determine whether the case is a product issue, enhancement request or request for professional services.
  • Serve as point of contact for customer investigations and troubleshoot or solve technical customer issues logged in the customer portal.
  • Provide knowledge transfer and training by sharing good practices and lessons learned with team members and contribute to the FreeBalance knowledge base.
  • Liaise with the local project team, research & development or other departments on complex issues and involve the appropriate people to support case resolution when required.
  • Work with other departments to produce and maintain technical documentation in line with company standards.
  • Provide regular reports to local project team and regional management on status of cases and recommended next steps for resolution. Escalate cases as required. 

Qualifications:

  • University degree or College diploma in Computer Science, Systems Engineering, Software Programming, or related field.
  • Ability to multitask and perform effectively under pressure with multiple priorities and deadlines
  • Customer case management skills including attention to detail, focus, and good judgment
  • Demonstrated analysis and problem-solving skills and technical troubleshooting expertise
  • Understanding of enterprise application architecture and technical requirements
  • Knowledgeable in Windows and Linux operating systems
  • Extensive knowledge of computer network system protocols
  • Good knowledge in MySQL and Oracle Databases considered an asset
  • Knowledge in Web Servers management (IIS & Apache)
  • Knowledge of enterprise hardware systems, networks, application software and database systems will be considered an asset
  • Previous experience at a software company and experience supporting IT solutions
  • The successful candidate MUST be able to speak, read, and write English fluently. Other languages considered an asset
Shikime 1786
Kategoria Informatikë
Skadon 60 ditë
Orari Full Time
Lokacioni Prishtinë
info@kosovajob.com | 045 11 14 14
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