International Organization for Migration (IOM)

Protection Assistant



Call for Applications
CFA 21/XK19114 

Open to Internal and External Candidates

Position Title : Protection Assistant
Duty Station : Ferizaj. Kosovo
Classification : General Service Staff
Type of Appointment : Special Short Term Ungraded, 6 months with possibility  of extension
Estimated Start Date : As soon as possible
Closing Date : November 30, 2021


The International Organization for Migration, the UN Migration Agency, is the leading inter governmental organization in the field of migration and works closely with governmental,  intergovernmental and non-governmental partners. IOM is dedicated to promoting humane  and orderly migration for the benefit of all and it does so by providing services and advice to  governments and migrants.  

IOM works to help ensure the orderly and humane management of migration, to promote  international cooperation on migration issues, to assist in the search for practical solutions to  migration problems and to provide humanitarian assistance to migrants in need, including  refugees and internally displaced people. As part of its activities in Kosovo, IOM assists in  providing humanitarian assistance and protection-sensitive responses to migrants.  

Under the overall supervision of the Chief of Mission and the direct supervision of the  Protection Officer, the successful candidate will be assigned the following: 

Core Functions / Responsibilities: 

  • Conduct Social History Intakes and needs/vulnerability assessments to evacuees  residing in the camp. 
  • Understand and report to the protection officer specific protection needs of people  residing in the camp. 
  • Undertake GBV case management. Identify and handle GBV cases.
  • In cooperation with the psychologists develop individual action plans for vulnerable  beneficiaries.  
  • Commit to maintain a comprehensive and updated case file for each case undertaken.  Inform and keep updates beneficiaries for the progress of their cases. 
  • Actively participate and promote weekly protection meetings with medical unit to discuss  case management and collect feedback about existing risks, challenges, and gaps in  service provision for protection cases 
  • Ensure confidentiality when handling personal information and data of migrants and  refugees. 
  • Perform other related duties that may be assigned. 

Required Qualifications and Experience 


  • University degree in Humanities, Social Sciences or a related field from an accredited  academic institution with minimum three years of work experience. 
  • Master’s degree in above fields is an advantage. 

Experience and Skills 

  • Experience in liaising with governmental and diplomatic authorities as well as with  international institutions.  
  • Experience in working in a multi-cultural environment. 
  • Experience in team coordination. 
  • Experience in the usage of computers and office software packages (MS Word, Excel,  etc) and knowledge of spreadsheet and database packages, experience in handling of  web-based management systems. 
  • Demonstrated organizational, facilitation, communication and writing ability, as well as  interpersonal and presentations skills.  
  • Strong experience in working in a migration/refugee setting, in a multi-cultural  environment. 
  • Strong work ethics and commitment to humanitarian principles. 


Fluency in English and local language/s (oral and written). Working knowledge of Dari  and/or Pashto will be considered as an asset.  

Required Competencies 


  • Inclusion and respect for diversity: respects and promotes individual and cultural  differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner  consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and  committed manner and exercises careful judgment in meeting day-to-day  challenges. 

Core Competencies – behavioural indicators level 1 

  • Teamwork: develops and promotes effective collaboration within and across units  to achieve shared goals and optimize results. 
  • Delivering results: produces and delivers quality results in a service-oriented and  timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge  and innovate. 
  • Accountability: takes ownership for achieving the Organization’s priorities and  assumes responsibility for own action and delegated work. 
  • Communication: encourages and contributes to clear and open communication;  explains complex matters in an informative, inspiring and motivational way. 


Any offer made to the candidate in relation to this vacancy notice is subject to funding  confirmation. 

Appointment will be subject to certification that the candidate is medically fit for appointment  and verification of residency, visa and authorizations by the concerned Government, where  applicable. 

This post is subject to local recruitment. Only persons holding a valid residence and work  permit for Kosovo will be eligible for consideration. 

How to apply: 

Interested candidates are invited to submit their applications – Personal History Form and Cover Letter to by November 30, 2021 midnight at the latest, referring to CFA 21/XK19114 in the subject line. 

In order for an application to be considered valid, IOM only accepts applications duly  completed. 

Only shortlisted candidates will be contacted. 

Posting period: 

From 19.11.2021 – 30.11.2021

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