Comitas Services L.L.C

Technical Support Engineer

	 	 

Technical Support Engineer

We are looking for an experienced and ambitious Technical Support Engineer to join our team in Prishtina. As a Technical Support Engineer, you will be involved in researching, diagnosing, troubleshooting, and resolving customer issues in an accurate and within a timely manner. Our customers

Who we are and what to expect?

Comitas is an innovative software and digital services company with over 21 years of experience in the Swiss market. Comitas has a team of over 50 employees that span across 3 offices, namely Switzerland, Kosovo, and India. Comitas puts special emphasis on the preservation and expansion of intellectual capital. Our employees are expected to act with a high degree of responsibility in their diverse field of activity. We do not rely on rigid hierarchies as we believe that only by fostering a collaborative environment, empowering the team, and harnessing people’s passions for trying new ideas and making improvements we can boost productivity, amplify learning, and facilitate innovative problem solving.

Your responsibilities at Comitas are:

  • Take ownership of reported customer issues and see problems through to resolution.
  • Receive and qualify user reports and questions regarding web applications (1st & 2nd level support) from customers from different industries.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers via Phone and Email.
  • Ensure proper recording and closure of all assigned issues

Requirements

  • Qualified person with a completed apprenticeship in the IT sector or university studies.
  • Proven working experience in enterprise technical support, IT support or as a technical engineer.
  • Three years or more of professional experience.
  • Have strong problem-solving skills.
  • Demonstrate excellent client-facing skills.
  • Excellent written and verbal communication skills in both English and German.
  • Experience in the support of modern web applications and SQL databases would be an advantage.

The position can be filled immediately.

Interested? Then we look forward to getting to know you!

Please send your electronic and complete application to milot.arifi@comitas.com

Shikime 560
Kategoria Informatikë
Skadon 16 ditë
Orari Full Time
Lokacioni Prishtinë
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