Tive

Technical Support Representative

	 	 
Technical Support Representative
 
WHAT WE DO & HOW WE DO IT:
Whether companies produce computers, drugs, berries, or detergent, they have to get those goods from their facility to the consumer.  Unfortunately, over $100B of goods are lost or damaged while in transit.  Tive eliminates this waste by allowing companies to act on in-transit incidents before they happen.
 
The Tive tracker is a small device that measures the condition of a shipment (location, temperature, shock, etc.) and sends that information to the Tive web application where customers can configure what happens when the tracker detects an issue.  Tive customers join because of the market leading product, but stay because everyone on the Tive team goes above and beyond to ensure their shipments arrive safely.
 
We are looking for technically skilled candidates with excellent interpersonal skills for the Tier 3 Technical Support position. Technical Support representatives troubleshoot technical issues reported by our customers, provide timely customer feedback, have seamless communication with Tier 1 and 2 Customer Support Representatives, and collaborate with other team members across all departments. Moreover, Technical Support Representatives concisely communicate with customers directly, help them troubleshoot and resolve issues, as well as create written documentation of the investigation process.
 
Technical Support Responsibilities:
Communicate with customers to quickly get to the root of the problem. Provide timely and accurate customer feedback. Troubleshoot and resolve issues regarding software and hardware. Refer to internal tools, databases, and/or external resources to provide accurate technical solutions. Walk clients through a series of steps to help them resolve their technical problems. Follow up with clients to ensure the problem is resolved successfully. Prioritize and manage several open issues at one time. Create investigation reports on certain technical issues. Create internal guides and articles to help the support team.
 
Technical Support Requirements and Qualifications:
Degree in computer science or related field, or proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role. Knowledge of relational and non-relational databases (SQL server, PostgreSQL, and MongoDB). Understanding of REST APIs. Experience with help desk software (eg. Zendesk).Strong analytical and organisational skills. Excellent interpersonal skills. Advanced written and verbal communication in English.
 

Shikime 2593
Kategoria Informatikë
Skadon Ka skaduar!
Orari Full Time
Lokacioni Prishtinë
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