Quipu

Monitoring Engineer (m/f/d)

	 	 

Quipu is an IT consultancy and software development company which provides comprehensive end- to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our office in Prishtina, Kosovo, we are looking for a motivated and enthusiastic:

Monitoring Engineer (m/f/d)

Job-ID: 21038

to join our international team as soon as possible.

Main tasks and responsibilities:

  • Provide customer service and first level IT support via a ticket management solution, phone call and Skype
  • Analyse fraud alerts generated by our Fraud Monitoring System
  • Perform risk assessment, detect and escalate potential Fraud
  • Monitor hardware and application resources for service availability
  • Incident Management via the detection, preventing, restoration or escalation of incidents
  • Perform predefined support activities for Call Centre service

Requirements:

  • Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
  • University Degree in scientific field (Computer Science, Engineering, etc.)
  • Flexibility and reliability to work in 24/7 shifts
  • Good attitude towards learning new topics
  • Customer oriented and good communication skills
  • Highly proficient in spoken and written English
  • Knowledge of Electronic Financial Transactions (preferable)
  • Experience with monitoring tool SolarWinds (optional)
  • Experience with network and communications (optional)
  • Experience in Fraud Detection methods and applications (preferable)

Our offer:

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties
  • Challenging and varied work
  • Flat management structure
  • Long-term prospects with plenty of opportunities for professional development and growth
  • Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

joinus@quipu.de

The deadline for receiving of applications is 24th October 2021. Please include the Job-ID in your application.

Shikime 828
Kategoria Informatikë
Skadon 1 ditë
Orari Full Time
Lokacioni Prishtinë
KosovaJob is the largest employment network in Kosovo certified by Bureau Veritas with ISO 9001:2015 Quality Management
Follow Us
Copyright © 2021 - KosovaJob LLC
Copyright © 2021 - KosovaJob LLC