Visa Application Center Agent


We are looking for a full time Visa Application Center Agent in Pristina, Kosovo. Working days will be from Monday-Friday (40 hours per week). Fixed 3 months contract with a possibility of extension.


  • Handle day-today Visa Applications in compliance with Standard Operations Procedures – greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation,
  • Following an established and defined filing and administration process, guided by a computer-based system,
  • Ensure engagement with applicants, provide a first-class service and positive customer experience,
  • Flag to Management/Supervision applications that may give rise to concern,
  • Handle customer complaints assertively, and efficiently,
  • Handle problem customers assertively and diplomatically,
  • Support initiatives to support the ongoing improvement of business performance,
  • Support colleagues to develop and implement continuous improvement initiatives,
  • Performs business trips abroad when required by the Management.

Working Hours

  • Full time- Monday to Friday
  • 08:00-16:00

Key attributes

  • General administration skills & experience on a similar job,
  • Attention to details,
  • Strong English language knowledge, German is a plus
  • All local languages knowledge
  • Strong IT knowledge (previous experience in IT area is a plus),
  • Working knowledge of carrier methodologies advantageous but not essential.

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

All the interested candidates can apply by sending their CV's in this email address:

Shikime 3447
Kategoria Informatikë
Skadon 14 ditë
Orari Full Time
Lokacioni Prishtinë
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