UCX Kosovo

Product Specialist


Product Specialist

General Purpose

Product Specialist helps internal users and customers resolve technical issues associated with our software applications. He/She communicates with users via email, phone calls, or web chat to provide step-by-step effective solutions in resolving problems. As a Product Specialist for UCX you’ll handle support requests from customers, coordinate with internal teams and conduct product demonstrations.


  • Provide exceptional customer service to make our customers’ experiences easy, insightful, and trusted.
  • Coordinate with internal teams, including sales, software development, devops, marketing, and operations to ensure product capabilities are understood and implemented.
  • Provide internal and customer training on how to use the product.
  • Support sales representatives to address customer needs and identify causes to find the appropriate solution.
  • Lead the product onboarding process.
  • Contribute to team efforts by accomplishing tasks as needed.
  • Manage the onboarding of all new users on the product and keep detailed information.
  • Document and report technical issues on the product and request features from customers’ point of view.
  • Handle support requests from customers and identify patterns that suggest improvements on products or processes.
  • Demonstrate proficiency in understanding the UCX portfolio and be able to articulate the value proposition to our customers.


  • Excellent English communication skills - verbal, listening and written (including
  • technical writing).
  • Customer service skills, analytical and problem-solving skills.
  • Sensitive to working with multicultural, multi-ethnic, globally dispersed co-
  • workers and- customers.
  • Works well independently or on a team.
  • Ability to thrive in a challenging, growing, and fast-paced work environment.
  • A bachelor's degree in Management Information Systems, Computer Information Systems, Computer Engineering, Computer Science, or a related field (preferred).
  • 2+ years of industry experience.
  • 1+ years of experience in technical product support, customer-facing, or technology role (preferred).
  • Excellent time management and organization skills

If you are interested in joining our team, please send your CV to jobs@ucxtech.com by October 18, 2021, end of the day.

Shikime 1703
Kategoria Administratë
Skadon 13 ditë
Orari Full Time
Lokacioni Prishtinë
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