Tive

Managed Services Specialist

	 	 
WHAT WE DO & HOW WE DO IT:
 
Whether companies produce computers, drugs, berries, or detergent, they have to get those goods from their facility to the consumer.  Unfortunately, over $100B of goods are lost or damaged while in transit.  Tive eliminates this waste by allowing companies to act on in-transit incidents before they happen.
 
The Tive tracker is a small device that measures the condition of a shipment (location, temperature, shock, etc.) and sends that information to the Tive web application where customers can configure what happens when the tracker detects an issue.  Tive customers join because of the market leading product, but stay because everyone on the Tive team goes above and beyond to ensure their shipments arrive safely.
 
HOW YOU CAN HELP:
 
Tive is looking for two Managed Services Specialist to resolve incidents for in-transit shipments. This role is a critical part of a larger ecosystem composed of IoT devices, software, and people that work to ensure shippers and 3PLs (3rd party logistic providers) can rest easy knowing their shipment is being monitored at all times.

SKILLS YOU WILL NEED:

    • 1+ years experience in a customer-facing role.
    • Outstanding customer service skills and excellent verbal and written communication skills.
    • Ability to work in a fast-paced environment and effectively prioritize tasks.
    • High school diploma or equivalent required, Bachelor’s degree preferred.

BONUS POINTS:

    • Previous experience working with truckers, dispatchers, carriers, and/or 3PLs
    • Fluent in English (Spanish is a bonus)

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