Customer Support Representative (outbound)


Customer Support Representative (outbound)


Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London, and New York - our mission is to provide digital solutions and create products for global markets.

Expectations / Duties

  • Call our potential clients using a list of phone numbers;
  • Schedules appointments;
  • Answer Calls from potential clients;
  • Keeps a detailed log of calls, including those which were not answered;
  • Maintain and update customer information as necessary;
  • Talks to customers over email, online chat, or social media to resolve their questions or concerns;
  • Uploading & arranging files;
  • Conversational, patient, and confident, with a positive attitude.

Skills / Requirements

  • English language high proficiency (important);
  • Familiar with e-mail, internet browsing, concepts, research;
  • Excellent phone etiquette;
  • Outstanding listening skills and attention to detail;
  • Persuasive and results-oriented;
  • High School Diploma; college degree preferred;
  • Customer support experience is a plus.

Working with Sonnecto

  • Health insurance;
  • Inspiring, friendly and fun environments;
  • Market-oriented training and coaching;
  • Location: Prishtina - City Center;
  • Internal development plans and inspiring career paths.

If you want to join this great opportunity, send your resume, specifying the role you are applying for to, no later than 17th of September, 2021. Feel free to write to us if you have any questions before you apply. Please note that only short-listed candidates will be notified.

Shikime 1295
Kategoria Telekomunikim
Skadon Ka skaduar!
Orari Full Time
Lokacioni Prishtinë
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