Raiffeisen Bank
Service Desk Operator (fixed term)
Shpërndaje

Përshkrimi i Punës

Raiffeisen Bank is pleased to invite all of you who are motivated to achieve high performance, are committed to hard work and show initiative to apply for the position of:

Service Desk Operator (fixed term)

Information Technology and Communications Department

 

Duties and responsibilities:
  • Provides advanced level first point of contact support, problem resolution and customer information as defined by the Service Level Agreements whilst achieving set performance objectives;
  • Forwards requests to the appropriate IT related field/function;
  • Provides courteous and accurate technical support to all staff.
  • Ensures requests are responded timely;
  • Prepares reports on the responsiveness of the help desk for IT Support Administrator;
  • Escalates problems to the IT Support Administrator.
  Qualifications and experience:
  • University degree in Information Technology or related field;
  • Cisco/Microsoft Certification (preferable);
  • At least one (1) year Support Center/IT Helpdesk working experience;
  • Excellent ability to communicate effectively (i.e. questioning and listening skills) both face to face and via the telephone;
  • Ability to establish and meet customers requirements and accurately recording customer requirements and updating information coherently with intelligible and relevant comment;
  • Proficient in MS Office;
  • Good knowledge in both written and spoken English and Serbian.




Si të Aplikoni

HOW TO APPLY: You can apply using our on-line application system through our website: http://www.raiffeisen-kosovo.com. Please refer to the Career tab and follow the link: https://recruit.raiffeisen-kosovo.com/recruitment/ Please note that Raiffeisen Bank Kosovo will receive only applications sent through our published on-line system. Hard copy applications or applications sent by e-mail will not be accepted. Deadline: August 17, 2017
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